FAQs

Yes, Racketworld trades exclusively in GBP sterling.

If you reside in a VAT-exempt area, VAT will be automatically removed from your order.

Yes, we occasionally offer pre-orders, such as for new racket releases. If a product is available for pre-order, it will be clearly marked in the product description, along with an approximate delivery date.

If you haven’t received an order confirmation, please reach out to our team at help@racketworld.co.uk, and we’ll confirm your order status.

Yes, unless specified otherwise on the product page. Some leading rackets are sold as frame-only (unstrung), but we offer a professional restringing service.

Yes, we restring squash, tennis, badminton, and racketball rackets using a Babolat Sensor electronic machine. We carry most strings and can advise on string type and tension suited to your playing style.

Yes, all rackets come with a head cover unless noted otherwise on our website.

Grip sizes are measured from 1 to 5. We also display US grip measurements (e.g., size 4 1/8 = 1) for convenience. For specific conversions:
4 1/8 = Grip size 1 (smallest)
4 1/4 = Grip size 2
4 3/8 = Grip size 3
4 1/2 = Grip size 4
4 5/8 = Grip size 5 (largest)

Yes, our UK orders are trackable. If you would like a tracking reference, please email help@racketworld.co.uk.

We offer several UK delivery options. See our website’s Shipping and Delivery section for full details.

Currently, we only deliver within the UK.

We aim to dispatch all orders within 24 hours of receipt, excluding weekends and public holidays.

Yes, most deliveries will require a signature. If you're often away during delivery times, you may prefer using a work address or the address of a friend or family member.

We offer a timed delivery service for UK orders. This includes a one-hour delivery slot, sent to you via email or SMS if you provide your contact details.

Yes, we provide next-day delivery for orders placed by 3:00 pm, Monday through Thursday. Orders placed after 3:00 pm on Friday will be shipped on Monday and delivered Tuesday. Service restrictions apply to certain postcodes, as detailed in our Shipping and Delivery section.

Please send returns to our Racketworld Returns Department at Constitution Hill East, Dudley, with your contact details and reason for return. For more information, refer to our returns policy online.

If an item is faulty or sent in error, we’ll cover the return postage. Please use first class signed-for mail. For general returns, postage costs are the customer’s responsibility, and we’ll refund the item price excluding shipping.